Monday, February 06, 2006

Extraordinary Feats In Service

This blog was created in part to give an inside look at the employees that make Verity...well Verity. Therefore I thought this seemed like a good forum to start sharing some real stories about the service provided by our staff. After all Verity's mission statement is 'Enhancing members' lives through exceptional financial service."

Every month in 2006 we will be presenting an employee with an EFy Award. EFy stands for Extraordinary Feats and is a way for us to share the great things our staff is doing. I would like to share with you the story of our January winner. Enjoy!

Yesterday I was walking down the stairs at the Headquarters Building when I noticed Allan being handed a custom made cake by one of our members. The cake was a beautifully crafted H3 with Allan’s name written on the side and Verity’s logo on the front. After doing a little research I found out that this was a member that Allan had worked with closely with over the years at our Beacon Hill Branch.

They first started dealing with each other in what can often be a negative situation. This member had applied for a loan, but because of some past circumstances didn’t have the best credit. Instead of just turning her away Allan helped council her on steps that she could take to improve her credit score. This alone is extraordinary service, but not the only reason that I am nominating him for this award, so please keep reading.

Recently this member experienced a death in her family. A family death is always a trying time but becomes even more stressful when you have to worry about how you are going to come up with the money so that you and your two kids can attend the funeral in Louisiana. She contacted Allan about getting a small loan to cover the costs. What made this feat cake worthy is Allan did the rest, making the process extremely easy. He completed the paperwork, funded the loan, and got her the money needed for a plane ticket to Louisiana.

Just simply describing the situation does not do it justice. It would be difficult for people much more talented then me to put into words the gratitude this member had for everything Allan had done. As she was leaving I witnessed the member turn and give Allan a hug and whisper some kind words. Verity’s mission statement is, “Enhancing members’ lives through exceptional financial service.” This is exactly what Allan had done.


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